Refund policy

💖 Refund Policy

The Pretty Plug Designs

Last Updated: [Insert Date]

At The Pretty Plug Designs, we take pride in providing high-quality digital products, business resources, and credit-related services. Please review our refund policy carefully before making a purchase.

🛍️ Digital Products (Canva Templates, eBooks, Guides)

Due to the digital nature of our products, all sales are final and non-refundable.

This includes:

  • Canva templates

  • eBooks & digital guides

  • Downloadable files

  • Website templates

Once a product has been delivered or accessed, we are unable to issue refunds, exchanges, or cancellations.

📥 Product Delivery Issues

If you experience any issues receiving your product (such as not receiving your download link), please contact us within 24–48 hours of purchase.

We will:

  • Resend your download link

  • Ensure you receive access to your purchased product

⚠️ Accidental Purchases

Please double-check your order before completing your purchase. We do not offer refunds for:

  • Accidental purchases

  • Duplicate orders

  • Change of mind

💼 Credit Repair Services

Free Intake / Initial Review

Our initial intake and credit review services are free of charge, so no refund applies.

Paid Services (If Applicable)

If you choose to move forward with paid credit repair services:

  • You will only be charged based on agreed-upon terms

  • Refunds are not guaranteed once services have begun

However, we are committed to fairness and transparency. Any concerns will be reviewed on a case-by-case basis.

🚫 Chargebacks & Fraud Protection

By purchasing from The Pretty Plug Designs, you agree not to file fraudulent chargebacks.

All purchases are logged with:

  • IP address

  • Download access records

  • Proof of delivery

We reserve the right to dispute any chargeback with this evidence.

📌 Policy Agreement

By purchasing from our website, you acknowledge and agree to this Refund Policy.

📧 Contact Us

If you have any questions or need support, please contact:

The Pretty Plug Designs
Email: [Insert Your Business Email]

💖 We appreciate your support and thank you for choosing The Pretty Plug Designs — where we help you elevate your brand and your credit the pretty way.